Shipping

Postage Charges:

Canada: There is an additional flat rate of $20 shipping fee for all purchases

USA: There will be an additional flat rate of $20 to any US orders. Delivery Instructions Orders will be prepared and dispatched as soon as your payment has been received and banked. Your goods will be delivered to the address provided on the order form. We must have your full name, address, email and telephone number. If any of this information is not complete your order can or will be cancelled.

Carrier Used:

This is generally your local/national mail services / regular postal services. If you do not receive your goods within 21 working days, then please contact us. Once you have done so, we will make enquiries to try and track down your parcel into with the relevant postal service. If we are unsuccessful then we cannot be held responsible for the mail service and your quarrel is with them. 

Dispatch time:

Generally within 24-48 hours. If there is a pre-sale then it will take longer but a proper time frame will be expressed to you.

Orders within Canada: 

General time for delivery inside of Canada is 5-7 business days unless it’s a weekend or holiday. (expect a 2 weeks turn around during such busy times.)

Orders to USA: 

Goods being shipped outside of Canada should be with you in 10-21 business days. If goods do not arrive within 21 days please notify us immediately . Please note: we cannot guarantee international deliveries unless you opt for international signed for delivery, as we have no means of tracking standard parcels internationally. However, we do provide proof of postage certificate on standard deliveries.

Delivery Information:

If your parcel is confirmed as delivered by the mail service however you claim to have not received it, you must take this up with the mail service including your mail person to obtain further information where the parcel was delivered to or left at your property. Our guarantee is also voided if you enter an incorrect delivery name (not the name on the mailbox) or address, as it is your responsibility to ensure we have the correct information to ship your parcel to. 99% of parcels arrive to your door however if your parcel requires collecting from the mail service then this is your responsibility to collect it. We do ask that you please double check all information before submitting because once it is submitted, we might not be able to change it before dispatch.

Packaging:

Just like any standard priority service parcel in the postal system, The only text that will be displayed on the parcel is your name and delivery address along with a return address that is NOT listed as Dank Donkey Souvenirs, nor does this address appear on the website.

Please keep all packaging and breeders packs that your order arrives in, in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.

Returns:

 ALL SALES ARE FINAL